This is not a ticket to advise of a problem, or ask a technical question or to complain.
This ticket is to commend you on a job well done.
I am a businessman in the entertainment business now for over 30 years and I like to think I am a fair person to deal with. I at least try to be.
I have a pet peeve about people paying their hard earned dollars and not getting good service from businesses, it really makes me very angry when hard working business people are taken advantage of.
I also believe that when someone in business provides a quality service , that they should be commended for providing a good service. It’s a matter of respect with me.
I used to have Video3 with you folks and it wasn’t good enough for the service I provided to my customers so I moved on to a different server. Well , needless to say there are really not alot of people on the web that provide a decent server service and I ended up leaving and decided to step it up a notch back here with you folks.
I asked your rep. Chris Black if Video4 would be a more reliable and stable video server for what I am using it for.
( I run an Oldies but goodies internet radio station and we use chat to host not only listeners but interviews with Celebrities such as Pat Boone, Bobby Vinton , Gary US Bonds , The 5th Dimension and many more )
Chris assured me that it would suffice my needs and we proceeded to install the system.
It went pretty smoothly after a few blurps through no fault of yours but the fault of the previous servers corrupting certain files.
I asked Chris after installation was completed to attempt to restore an old database , and he did so without so much as a word , he did it without question , and when it did not work at all , he restored it to it’s normal state for me once again and the system was once again working great.
Here we are 4 days later now , and I have not had one blurp in the system at all ! Not one problem !
The old servers I was on , we had issues every day and finally the server crashed or something and then my system was down for 5 days straight with no access at all ! That’s when I decided I was outta there.
But here ,
webcams have been working seamlessly, registrations have been going smoothly, login and out has been no issues , all the attached widgets are working perfectly. I understand that every once in awhile there is going to be an issue , I am not ignorant to that fact.
But when a provider can provide excellent service , they should be told so.
Everyone needs to know at some point that they are doing well for their customers. I strongly believe in the old addage , you reap what you sow.
So when I get good service , I make sure I let people know that they have done well. It should never be just about the bad stuff only. It should be about the bad AND the good as well !
Your installation was fast , precise , exactly as promised , your customer reps. were courteous and kind during the whole procedure , and the service I have had thus far is impeccable ! I hope that our business relationship stays on this path. I will be a customer for many years to come if it does !
Congratulations on a job well done , and a respectful staff that knows how to treat a customer.
I’m very happy I decided to come back to Hosting-Marketers and step up to the next level !!
My best to you
Keep up the great work
BullsEye Radio Broadcasting
When you want the best – Aim for the BullsEye !